Philadelphia has been a growing city in terms of technology
and servicing those technologies. For as we know when one
of our gadgets break, a little piece of us dies inside.
Luckily for you I found a company that can help you solve
any problem you can come up with. From the smallest fix to
the biggest these guys can handle everything. I introduce
you to John Goodman and his company Computer
Troubleshooters. I had the great pleasure of asking him
a few questions and he was nice enough to answer them.
Don’t forget to check out my website as well at
and be sure to take a listen to my podcast that is available
on both iTunes and Stitcher.
you get started with your fascination with technology?
As is the
case with many passions, mine began at an early age. For me,
this passion began when I started taking apart transistor
radios, and not long thereafter, started my first company
making infrared door buzzers. After that Just watching the
technology world inspired me.
services do you provide?
personal and business computers of all makes and models,
software, integration and networking as well as custom
designed hardware for customers who have those needs. We
also provide monitoring of all computer based systems and
maintain them remotely or onsite.
fix cell phones, Xboxes and play stations.
there any problem you couldn't solve?
we constantly weigh the price of repair versus buying a
replacement if cost is prohibitive. However, in many cases,
the data cannot be saved no matter what.
there been any troublesome customers?
retail you get a wide range of customers with different
not every customer fits the same criteria. Some can go to
the internet or big box stores and find what they need
perfectly. However, our customers are less savvy, needing
help getting their technology serviced and consultation in
the right direction.
was the simplest problem you or your employees ever solved?
either a cable or blowing dirt out of a machine.
mind telling our readers what special feature you have in
your shop window that to some people would make them panic.
know about panic but it certainly can raise an eyebrow. We
have a PC submerged in liquid, power supply and all. It
works! Most people assume it’s fake. The closer they look
the more puzzled they get.
operative word here is “liquid”. The liquid actually
has a cooling effect on the PC. Therefore, in needs no fans.
You can actually see the fans spinning, of course no air is
present for them to blow, but it looks cool. The liquid is
mineral oil. Yes baby laxative or horse laxative. I had to
buy 12 Gallons from a horse supply place to fill the fish
give advice to people who come into your shop on what types
of PC's to purchase?
always give advice, most customers come in for service and
then question us about the next computer or tablet or phone
and some of the features they should look for. We
gladly offer the information and a price quote.
do you get inquires from people wanting service? Do you
just get local business or have you gotten emails from
people outside of the Philadelphia area?
business customers all the up to Princeton N.J. Generally,
we like to keep it local.
some people might be concerned that because your business is
a franchise type business that you might lack that local
feel and might be missing out on dealing with people on a
more personal manner. How do you overcome this problem?
have that problem, being a Computer Troubleshooters
franchise offers us great support from 450 other franchisees
around the world. The Franchisor doesn’t dictate pricing or
even the products we offer. It’s simply a tech support
franchise. Every franchisee is completely independent. It’s
like a worldwide knowledge base for technology. The only
thing that is Franchised is knowledge and of course the
would one go about becoming a technology professional?
it’s pretty well known that to be a professional you have to
just start doing it. Either on the job training or
self-taught until you find your niche.
see you don't call yourselves geeks, tech freaks or gadget
guys then what do you and your employees consider themselves
besides technology professional?
that fool you, that is to get around the stereo types. Of
course to enjoy your work you must be one of those you
mentioned. A lot of customers are too. Technology is cool
and if your job is to know everything about it well, what’s
the name for that?
primarily handle computer issues or can you service all
ranges of technology?
out in 1989 with just PCs but expanded on with the
technology changes and service needs. We now services Xboxes
and Sony Play stations. As well we fix most phones and other
gadgets. We have even fixed transistor radios.
have any special attractions coming to the shop anytime
Oh yes we
We take a
different approach to get customers attention. Just to let
them know we are here.
our next little show project is a robotic fish tank. The
fish steers the mobile fish tank in the direction it swims.
I know, “what’s up with the fish theme”? Actually it wasn’t
planned the idea was found on the internet and we knew we
had the technology to do it. So we did. That project should
be ready show case by the end of spring, we are hoping.
can people find your shop or contact you to get help with
their computer issues?
located at 108 South 20th St. Phila. PA. 19103
open from 9 am to 7pm Mon.-Fri. and Sat. 11 am – 4pm
also reach us at @phillytechguy on twitter and the less